General Contractual Terms and Conditions
The current General Contractual Terms and Conditions (hereinafter: TC) includes the rights and obligations of the Service Provider and Purchaser in the respect of browsing and purchasing in the web shop of the website of www.almalombcoffee.com (hereinafter: web shop). The AlmalombCoffee web shop (hereinafter: web shop) is operated by Sakia Ltd. (H-7694 Hosszuheteny, Ormandi str.19.). Those individuals or economic entities (hereinafter: Purchaser) who make an order through www.almalombcofee.com (including subsites), accept the current contractual terms and conditions.
These current terms and conditions are not registered, it is solely concluded electronically. These current terms and conditions are concluded for an unlimited period in Hungarian language. In case of questions that arise on the operation of the web shop, ordering and delivery process the Service Provider gives Purchasers more information on its contact details granted in the TC (1. Data of Service Provider).
The date of entry into force of the terms and conditions: January 1, 2023.
1. Data of Service Provider
Name: Sakia Ltd.
Registered office: H-7694 Hosszuheteny, Ormandi str.19.
Postal address: H-7694 Hosszuheteny, Ormandi str.19.
Address of the roastery: H-7632 Pecs, Siklosi str. 22.
Name of legal representative: Rita Asvanyi
Business registration number: 02-09-076641
Commercial court: Company Registry Court of Pecs Regional Court
VAT number: 23055953-2-02
VAT registration number: HU23055953
Account managing institute (HUF): UniCredit Bank Hungary
SWIFT/BIC code (HUF): BACXHUHB
Bank account number IBAN (HUF): HU44 1091 8001 0000 0102 5309 0006
Bank account number IBAN (EUR): HU49 1091 8001 0000 0102 5309 0013
E-mail address: email@example.com
Mobile: +36 30 175 4684
2. Core provisions
2.1. Once Purchaser enters the web shop operated by the Service Provider or makes an order with or without registration, he acknowledges all the rules included in this current TC as obligatory and considers her/himself to be bound by these provisions.
2.2. The author of all materials, descriptions, graphic elements, newsletters, etc. (hereinafter: Content) is the Service Provider named in paragraph 1. Content is under copyright protection. However, Purchaser is entitled to download, print the current contractual terms and conditions, it is directly ensured for Purchasers based on this current TC.
2.3. Service Provider is entitled unilaterally to modify TC. The modified TC is applied to orders made after its publication on the web shop. By using the web shop Purchaser automatically accepts all the rules available in this current TC and in different places of the web shop related to the use of the web shop.
2.5. Obligatory provisions of the relevant legislation of e-commerce related to transactions provided within the frame of this current TC are valid for the parties without any specific terms.
Service Provider sells different types of roasted coffees, online gift cards and accessories (hereinafter: Product).
3.1. All prices of products, including promotional fares, are valid until withdrawal or exhaustion of stocks. In case Purchaser orders a product, the price shall continue to apply for him. The prices presented contain VAT required by law/community provisions, but do not include delivery fare. Above a certain amount Service Provider may disregard the payment of delivery fare by the Purchaser (see: 6. Delivery information).
The level of VAT in case of inland billing and delivery address: 27%
The level of VAT in case of selling abroad from Hungary is regulated by the Implementing Regulation of 282/2011/EU in accordance with the Directive of 2006/112/EK, and by the law of CXXVII/2017.
During Community sales Service provider uses the Union scheme of One Stop-Shop (OSS).
3.2. Packaging cost is not charged separately.
3.3. On the web shop Service Provider indicates the name of product, description, and characteristic in detail, and may present image/images about the product. In certain cases, image/images visible on the data sheet of the product may serve as an illustration.
3.4. If a promotional price is presented, Service Provider shall inform Purchaser about the conditions for the use of the promotion (specified amount of purchase, duration, etc.)
3.5. If Service Provider incorrectly marks the price of a product in the web shop due to an administration mistake, then orders made for that exact item or items will be deleted.
3.6. Service Provider solely serves end-users.
3.7. Service Provider does not hold stock of packs of 1 kg available in the web shop. In case of order Service Provider hands over the product to the delivery service within not more than 8 working days.
3.8. Service Provider may grant discount for Purchaser within the frame of a temporary cooperation. In case of promotional purchase, regarding purchase limit that ensures free delivery the discounted price is relevant. The discounted price is also valid for selling abroad. Service Provider may grant a percental discount from the web shop price of coffees presented on the web shop. The value of the coffees in the Purchaser’s online basket is discounted after the promotional code has been granted. The promotion should not apply either to the accessories available in the web shop nor to the delivery fare. The offer is subject to compliance with the conditions that Purchaser, after the registration in Service Provider’s web shop, pays for the order and during placing his order he validates his promotional code s/he has received.
4. Purchasing process
Purchasers can browse and order on the web shop both with and without registration, furthermore Purchaser can order a selected product from Service Provider via e-mail or even phone.
4.1. Order from the web shop with registration
4.1.1 Registration and profile
Once Purchaser intends to register, s/he can do it by clicking on the button ‘Sign in/Register’. After clicking on the button ‘Sign in’ you can see a form in which the following data must be provided for Service Provider:
• First Name
• Last Name
During registration Purchaser can subscribe to a newsletter with the help of choosing the legend used for this purpose. At the bottom of the registration form you can confirm the registration with the data provided by clicking on the button ‘Save’. At the same time Purchaser must accept the content of Service Provider’s data processing policy regarding online registration, together with the terms and conditions of purchase (the current TC). After this Service Provider immediately sends Purchaser an automatic confirmation e-mail through which s/he can activate his/her account.
4.1.2 Sign in
In case Purchaser has previously registered on the web shop, by clicking on the button ‘Sign in/Login’ s/he can enter the web shop with the help of the e-mail address and password given during registration.
4.1.3 Log out
If Purchaser intends to sign out, s/he will be able to do so by clicking on the button ‘Sign out’.
Under Shop Coffee, Purchaser has a choice to add the product to the cart or click on the product to read more detailed information about it on a subpage. On the detailed product page s/he can choose if this is a one-time purchase or a recurring subscription for the same product. If Subscription is chosen, Purchaser is requested to define the frequency of the order and if payment shall be made at each expedition or prepaid in advance in exchange for a discount. Purchaser can add the product or subscription to the cart with the help of ‘Add to cart’ after choosing the amount. On the bottom of this page Purchaser can see possible customer reviews or can leave a comment her/himself. There is also an option to share the product on social media.
The web shop also recommends other products which other customers ordered together with the selected product.
Under Shop Gear, the same process can be followed as under Shop Coffee, without the choice to subscribe to a recurring order.
Under Subscription Purchaser can configure for her/himself or for somebody else as a gift a recurring order of a selected type of coffee. At the end of the configuration steps, Purchaser can see the summary of the subscription and can ether modify the order or add it to the cart.
By clicking on the cart sign that can be found in the upper right corner of the page Purchaser can see the information of her/his order and check the amount and price of the products, as well as s/he can modify the content of the basket or return to the shop. Purchasers can place the order by clicking on the button ‘Checkout’.
Below Purchaser can find the summary and details of her/his order and asked if s/he has a promotional code which can be used for a discount. Prior to clicking on the button ‘Proceed and pay’ Purchaser must declare that s/he has read and accepts the Terms and Conditions and has chosen a payment method, without which s/he cannot complete the order process. By accepting the policies Purchaser also understands that after clicking on the button ‘Proceed and pay’ her/his order will be sent to Service Provider, about which the system sends a confirmation e-mail.
Clicking on the button ‘Proceed and pay’ Purchaser is under the obligation to pay. Purchaser acknowledges all the conditions and information fixed in her/his profile and provided during order as obligatory and considers her/himself to be bound by these provisions by clicking on the button ‘Proceed and pay’. Regarding the status of order Purchaser receives information e-mail(s).
Under Gift Card menu, Purchaser can order electronic gift cards via an application embedded to the web shop called GiftUp. By selecting the type of gift card and the value, Purchaser can order a gift card for her/himself or to someone else following the steps of providing delivery and billing addresses, with the possibility to add a personal message to the gift card. At the end of the process Purchaser is redirected to the payment gateways to complete the online payment process, after which, s/he immediately receives the email containing the selected type of electronic gift card with the purchased value. Gift cards are identified with a unique code, with which they can be redeemed during their defined validity time on the web shop for purchases or at Almalomb Culinary Retreat and meeting place in person. The purchaser receives an electronic invoice via email from the Service Provider after each purchase.
4.1.5 Cancellation of customer registration
Purchaser can cancel her/his registration through an e-mail sent to firstname.lastname@example.org, or sending a message through the Contact us menu. After receiving this message Service Provider deletes registration. By cancelling the registration Purchaser’s data are deleted.
4.2 Order from the web shop without registration
This process follows the same steps as Order from the web shop with registration described under
4.1.4 Order, except that after clicking on the button ‘Checkout’ Purchaser must provide Personal Information as follows to fulfil the purchase:
• Social title – Mr or Ms
• Family name
• First name
Then the system offers to create an account (optional) to save time on the next order.
The following steps are the same as under 4.1.4.
4.3 Purchase without using web shop
Purchaser has the possibility to order a product via e-mail irrespective of her/his registration on the web shop. In this case Service Provider sends Purchaser its data processing policy and TC in an e-mail. There is also a possibility to purchase in person at Almalomb Culinary Retreat and Meeting place.
4.4 Payment options
Payment on the web shop is via Debit/Credit card according to the following conditions.
The value of the order can be paid immediately during the process of purchase via bank card, as well as using Apple Pay and Google Pay. In case of choosing bank card payment, after clicking on the button ‘Proceed to pay’ Purchaser is automatically redirected to the payment platform s/he has chosen (Mollie, or Stripe) where s/he can pay the value of the products ordered by providing bank card/online bank card/e-wallet data, and about which Purchaser receives a confirmation e-mail. As soon as the value of the order is credited on the bank account of Service Provider, it transmits the product ordered to Purchaser and informs her/him about the start of delivery.
Service Provider issues an invoice to Purchasers about the order. This invoice can be downloaded any time from the e-mail Purchaser receives from Service Provider. It can also be downloaded from Your Account – top right corner of the page next to the shopping cart, under Order history and details. Or, it can be requested at any time from the e-mail address of email@example.com; in such a case Service Provider is obliged to forward the invoice within 5 working days.
The currency of payment – depending on delivery address – is HUF (domestic), EUR (abroad).
5. Delivery options
Shipping area: European Union
Within Hungary Foxpost and GLS Hungary (hereinafter: parcel logistics service provider) are responsible for delivering packages as follows:
Foxpost: parcel pick-up point and Home delivery
GLS Hungary: home delivery
Packages ordered abroad - European Union is delivered by FÜRGEFUTÁR.HU or Packeta.
Within 3 working days after placing an order, products are handed over to the parcel logistics service provider. Service Provider does not provide any guarantee for the parcel logistic company’s fulfilment of delivery within the deadline. Purchaser has into take account the fact that the time of delivery may increase before the days of major holidays or public holidays (e.g. Christmas, Easter, etc.). Service Provider does not hold stock of packs of 1 kg available in the web shop, thus in relation with these products Purchaser should expect a longer waiting time. In such cases Service Provider hands over the product(s) of 1 kg to the delivery service within not more than 8 working days.
Delivery fees vary depending on choice of provider, weight, and value, domestic or other countries. Cost of delivery is marked as a separate item in the shopping cart.
Products can be ordered with the following delivery options:
5.1. Home delivery by Foxpost and GLS in Hungary
Parcels can be taken over from the delivery service provider by the addressee in person, family members resident in the postal address or any authorized person. If Purchaser needs more information regarding delivery or intends to modify her/his data provided, s/he must directly contact the parcel logistics service provider. The parcel logistics service provider attempts to deliver a package twice. Once the employee of the parcel logistics service provider does not manage to hand over the package to the addressee, it will be delivered back to the Service Provider.
Delivery time (first delivery): estimated within 3 working days after the package is handed over to the parcel logistics service provider.
5.2 Delivery to a Foxpost parcel pick-up point in Hungary
In case of choosing a Foxpost pick-up point package is delivered to the parcel pick-up point chosen during the purchase. Purchaser receives a text message once the package can be handed over. It is highly recommended that Purchaser carefully keeps the content of this message, as s/he can open the door of the appropriate parcel locker with a unique code sent in the message solely sent to Purchaser. If Purchaser is not able to pick up the package, in the knowledge of the opening code anyone can pick up the package from the parcel machine. If Purchaser does not pick up the package within a specified number of days defined in the notification, it will be delivered back to the Service Provider.
Delivery time: estimated within 3 working days after the package is handed over to the parcel logistics service provider.
5.3. Home delivery and parcel pick-up point by Fürgefutár.hu and Packeta in EU
Parcel logistics service provider delivers parcels involving other related delivery service providers. Parcels can be taken over from the parcel logistics service provider by the addressee in person, family members resident in the postal address or any authorized person. Before delivery a notification will be sent in SMS and/or e-mail with the information on delivery time by the parcel logistics service provider. If Purchaser needs more information regarding delivery or intends to modify his data provided, he must directly contact the parcel logistics service provider (via phone or online).
Delivery time (first delivery): expectedly within 5-10 working days after the package is handed over to the parcel logistics service provider.
5.4 Pick-up in person
Products ordered can be picked up for free on the following address:
H-7694 Hosszúhetény, Ormándi u. 19. The exact time of pickup must be fixed with the Service Provider in advance.
6. The right of withdrawal from ordering
Within 14 days of taking over a product Purchaser (both in case of domestic and abroad delivery address) has the right of withdrawal from purchase without any reason, along with sending back the unopened product/products with a short statement. The template for the short statement can be found in the 1st annex of this current TC. In this case Purchaser receives the price of the product reduced with the fee of delivery within 14 days after the receipt of the returned products. Expenses incurred as a result of returning the product shall be borne by the Purchaser due to the right of withdrawal. Returning is regarded as fulfilled within time if Purchaser initiates withdrawal within 14 calendar days following the placement of the order and sends back the product. Purchaser loses his right of withdrawal if s/he opens the package of the product considered as food. Failure or rejection of handing over is not regarded as a rightful withdrawal from ordering.
The right of withdrawal cannot be exercised for companies.
Warranty terms related to the product ordered can be found on the packaging of the products. Warranty-related complaints must be addressed to Service Provider via firstname.lastname@example.org email or the Contact us menu point on the web shop.
8. Complaints Handling
In case Purchaser has any complaints in connection with the fulfilment of the current contract, s/he can communicate them via email@example.com e-mail or by Contact us menu point on the web shop. Complaints received via the chat function of social media sites or other channels are not accepted by the Service Provider.
Service Provider responds to the complains arrived in written format within 30 days after its receipt and acknowledgement. This measure, in pursuance of the current contract, means the date of posting of the reply or, in the case of e-mail, the time of sending.
In the event of the rejection of the complaint Service Provider informs Purchaser about the reason of refusal.
If the consumer dispute between Service Provider and Purchaser cannot be settled without involving an external authority, Purchaser has the following opportunities for enforcement:
• Purchaser has the right to initiate a proceeding of the competent conciliation panel of his residence, place of stay or the registered office of the Service Provider. The prevailing contacts are available on the following website: http://www.fogyasztovedelem.kormany.hu/node/8579
• Complaints can be made to the Hungarian Authority for Consumer Protection. The prevailing contacts are available on the following website: http://fogyasztovedelem.kormany.hu/
• The European Commission has established an online platform with the help of which – after registration - Purchasers have the opportunity for settling disputes in connection with online purchase with the completion of an application, avoiding judicial proceedings by this way. The online dispute settlement is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
• Regarding their occurring disputes under this current TC Purchaser and Service Provider specify the exclusivity of the Pecs Regional Court.
Purchaser is entitled for a refund in the following cases:
9.1 In case of a valid withdrawal Service Provider refunds Purchaser the product purchase price minus the cost of delivery within 14 days from days after the receipt of the returned products.
9.2 In case of a justified warranty claim or other substantiated customer complaint Service Provider refunds Purchaser the product purchase price and the cost of delivery within 14 days from the date when a complaint was settled.
10. Process of subscription to and to cancel subscription from a newsletter
By browsing the web shop, you can subscribe to an electronic newsletter that is not under any financial obligation. Enquirer can do so by ticking the textbox in front of the text ‘Subscribe to newsletter’ shown on various subpages of the web shop, giving her/his name and e-mail address. Thus, Service Provider is entitled to send a newsletter or any other marketing letters to the Purchaser or enquirer once Purchaser previously, expressly, and voluntarily contributes to this by giving her/his data on the web shop. Enquirer can unsubscribe from the newsletter any time by clicking on the button ‘Unsubscribe from newsletter’ placed at the bottom of the newsletter e-mail. Accordingly, Purchaser can withdraw her/his voluntary contribution any time by sending a message under Contact us menu, or via an email request sent to firstname.lastname@example.org. In such a case Service Provider does not send more newsletters or any other marketing letters to Purchaser after the withdrawal.
Personal data of the Purchaser provided during registration, order or subscription to newsletter are stored according to the way set in the relevant law.
Service provider does not transmit customer data to unauthorized persons under any circumstances
12. Frequently Asked Questions
Annex No. 1.
Statement – Withdrawal from purchase
I, the undersigned
by undersigning this current document hereby I state that I intend to withdraw from purchasing the product(s) I have ordered according to the government regulation of 45/2014. (II.26.):
1. …………………. (Product name) …………… (order confirmation code)
2. …………………. (Product name) …………… (order confirmation code)
3. …………………. (Product name) …………… (order confirmation code)
4. …………………. (Product name) …………… (order confirmation code)
5. …………………. (Product name) …………… (order confirmation code)
I return the mentioned product(s) at my own cost to Service Provider’s address: H-7632 Pecs, Siklosi str. 22. I understand that Service Provider refunds the purchase value of these products reduced with the delivery cost, only after the receipt of the returned product(s).
Place and date:
……………………….., ………(day) …………………(month) ..…….(year)